{"id":346,"date":"2022-05-04T17:27:44","date_gmt":"2022-05-04T11:57:44","guid":{"rendered":"https:\/\/surecart.com\/?page_id=346"},"modified":"2025-07-30T10:42:29","modified_gmt":"2025-07-30T05:12:29","slug":"support","status":"publish","type":"page","link":"https:\/\/zipwp.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container newsletter-subscriber-section uagb-block-27d79041 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-1d4be1ac total-subscriber-count\"><h1 class=\"uagb-heading-text\">Need Support?<\/h1><p class=\"uagb-desc-text\">We&#8217;re happy to help!<\/p><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container pf-docs-search-container uagb-block-b693f2ed alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container support-box uagb-block-1af1651c\">\n<h5 class=\"wp-block-heading has-text-align-center\" id=\"in-less-than-3-words-type-what-is-your-question-about\"><strong><strong>Ask Me Anything about<\/strong><\/strong> ZipWP<\/h5>\n\n\n\n\t\t<div id=\"search-wrapper\" class=\"pf-docs-search-wrapper pfd-wrapper\" data-number=\"30\" >\n\t\t\t<input type='hidden' class='search_page' name='search_page' value='via_shortcode' \/>\n\t\t\t<!-- search input box -->\n\t\t\t<div>\n\t\t\t\t<div id=\"input-wrapper\" class=\"pf-docs-input-wrapper\">\n\t\t\t\t\t<div class=\"pf-docs-search-container\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\tid=\"search-input\"\n\t\t\t\t\t\t\tclass=\"pf-docs-search-input\"\n\t\t\t\t\t\t\ttype=\"search\"\n\t\t\t\t\t\t\tautocomplete=\"off\"\n\t\t\t\t\t\t\titemprop=\"query-input\"\n\t\t\t\t\t\t\tplaceholder=\"Example: How to get started with ZipWP?\"\n\t\t\t\t\t\t\tdata-object-type=\"docs\"\n\t\t\t\t\t\t\tdata-remote-url=\"https:\/\/zipwp.com\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t<label id=\"pf_docs-button-holder\" class=\"pf-svg-search pfd-svg-icon pf-docs-search-button\" for=\"search-input\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M21 21l-6-6m2-5a7 7 0 11-14 0 7 7 0 0114 0z\"><\/path><\/svg>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<span class=\"pfd-search-shortcut\">\/<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<!-- results count -->\n\t\t\t<div class=\"pf-docs-search-results-wrap pf-docs-hide\">\n\n\t\t\t\t<div id=\"search-results\" class=\"pf-docs-search-results\">\n\t\t\t\t\t<p class=\"no-search-results-text pf-docs-hide\">\n\t\t\t\t\t\tNo results found. Try again with different words?\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p class=\"pf-docs-helper pf-docs-hide\">\n\t\t\t\t\t\tSearch must be at least 3 characters.\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p class=\"pf-docs-error-results-wrap\"><\/p>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<!-- recent docs results -->\n\t\t\t\t\t<div id=\"pfd-search-recent-docs\" class=\"pfd-search-recent-docs\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<!-- categories -->\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pfd-search-categories-container\" style=\"margin-bottom: 8px;\">\n\t\t\t\t\t\t\t<ul class=\"pf-docs-result-list\">\n\t\t\t\t\t\t\t\t<li class=\"list-heading\">Categories<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li id=\"pf_docs-item-54\" class=\"pfd-search-item\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/zipwp.com\/docs-category\/basics\/\" class=\"pf-docs-link\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"12\" height=\"14\" viewBox=\"0 0 12 14\" fill=\"none\">\n\t\t\t\t\t<path d=\"M11 8.5V6.75C11 5.50736 9.99264 4.5 8.75 4.5H7.75C7.33579 4.5 7 4.16421 7 3.75V2.75C7 1.50736 5.99264 0.5 4.75 0.5H3.5M5 0.5H1.75C1.33579 0.5 1 0.835786 1 1.25V12.75C1 13.1642 1.33579 13.5 1.75 13.5H10.25C10.6642 13.5 11 13.1642 11 12.75V6.5C11 3.18629 8.31371 0.5 5 0.5Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t<\/svg>\t\t\t\t\t\t\t\t\t\t\t<div class=\"pf-docs-item-title-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pf-docs-item-title\">ZipWP Basics<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li id=\"pf_docs-item-67\" class=\"pfd-search-item\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/zipwp.com\/docs-category\/whitelabel-ai-builder\/\" class=\"pf-docs-link\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"12\" height=\"14\" viewBox=\"0 0 12 14\" fill=\"none\">\n\t\t\t\t\t<path d=\"M11 8.5V6.75C11 5.50736 9.99264 4.5 8.75 4.5H7.75C7.33579 4.5 7 4.16421 7 3.75V2.75C7 1.50736 5.99264 0.5 4.75 0.5H3.5M5 0.5H1.75C1.33579 0.5 1 0.835786 1 1.25V12.75C1 13.1642 1.33579 13.5 1.75 13.5H10.25C10.6642 13.5 11 13.1642 11 12.75V6.5C11 3.18629 8.31371 0.5 5 0.5Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t<\/svg>\t\t\t\t\t\t\t\t\t\t\t<div class=\"pf-docs-item-title-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pf-docs-item-title\">Whitelabel AI Builder<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li id=\"pf_docs-item-62\" class=\"pfd-search-item\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/zipwp.com\/docs-category\/how-to\/\" class=\"pf-docs-link\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"12\" height=\"14\" viewBox=\"0 0 12 14\" fill=\"none\">\n\t\t\t\t\t<path d=\"M11 8.5V6.75C11 5.50736 9.99264 4.5 8.75 4.5H7.75C7.33579 4.5 7 4.16421 7 3.75V2.75C7 1.50736 5.99264 0.5 4.75 0.5H3.5M5 0.5H1.75C1.33579 0.5 1 0.835786 1 1.25V12.75C1 13.1642 1.33579 13.5 1.75 13.5H10.25C10.6642 13.5 11 13.1642 11 12.75V6.5C11 3.18629 8.31371 0.5 5 0.5Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t<\/svg>\t\t\t\t\t\t\t\t\t\t\t<div class=\"pf-docs-item-title-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pf-docs-item-title\">How To<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li id=\"pf_docs-item-59\" class=\"pfd-search-item\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/zipwp.com\/docs-category\/customizations\/\" class=\"pf-docs-link\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"12\" height=\"14\" viewBox=\"0 0 12 14\" fill=\"none\">\n\t\t\t\t\t<path d=\"M11 8.5V6.75C11 5.50736 9.99264 4.5 8.75 4.5H7.75C7.33579 4.5 7 4.16421 7 3.75V2.75C7 1.50736 5.99264 0.5 4.75 0.5H3.5M5 0.5H1.75C1.33579 0.5 1 0.835786 1 1.25V12.75C1 13.1642 1.33579 13.5 1.75 13.5H10.25C10.6642 13.5 11 13.1642 11 12.75V6.5C11 3.18629 8.31371 0.5 5 0.5Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t<\/svg>\t\t\t\t\t\t\t\t\t\t\t<div class=\"pf-docs-item-title-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pf-docs-item-title\">Customizing Your Site<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li id=\"pf_docs-item-60\" class=\"pfd-search-item\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/zipwp.com\/docs-category\/accounts\/\" class=\"pf-docs-link\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"12\" height=\"14\" viewBox=\"0 0 12 14\" fill=\"none\">\n\t\t\t\t\t<path d=\"M11 8.5V6.75C11 5.50736 9.99264 4.5 8.75 4.5H7.75C7.33579 4.5 7 4.16421 7 3.75V2.75C7 1.50736 5.99264 0.5 4.75 0.5H3.5M5 0.5H1.75C1.33579 0.5 1 0.835786 1 1.25V12.75C1 13.1642 1.33579 13.5 1.75 13.5H10.25C10.6642 13.5 11 13.1642 11 12.75V6.5C11 3.18629 8.31371 0.5 5 0.5Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t<\/svg>\t\t\t\t\t\t\t\t\t\t\t<div class=\"pf-docs-item-title-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pf-docs-item-title\">Account &amp; Billing<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li id=\"pf_docs-item-63\" class=\"pfd-search-item\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/zipwp.com\/docs-category\/faqs\/\" class=\"pf-docs-link\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"12\" height=\"14\" viewBox=\"0 0 12 14\" fill=\"none\">\n\t\t\t\t\t<path d=\"M11 8.5V6.75C11 5.50736 9.99264 4.5 8.75 4.5H7.75C7.33579 4.5 7 4.16421 7 3.75V2.75C7 1.50736 5.99264 0.5 4.75 0.5H3.5M5 0.5H1.75C1.33579 0.5 1 0.835786 1 1.25V12.75C1 13.1642 1.33579 13.5 1.75 13.5H10.25C10.6642 13.5 11 13.1642 11 12.75V6.5C11 3.18629 8.31371 0.5 5 0.5Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t<\/svg>\t\t\t\t\t\t\t\t\t\t\t<div class=\"pf-docs-item-title-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pf-docs-item-title\">Frequently Asked Questions<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li id=\"pf_docs-item-73\" class=\"pfd-search-item\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/zipwp.com\/docs-category\/cloud\/\" class=\"pf-docs-link\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"12\" height=\"14\" viewBox=\"0 0 12 14\" fill=\"none\">\n\t\t\t\t\t<path d=\"M11 8.5V6.75C11 5.50736 9.99264 4.5 8.75 4.5H7.75C7.33579 4.5 7 4.16421 7 3.75V2.75C7 1.50736 5.99264 0.5 4.75 0.5H3.5M5 0.5H1.75C1.33579 0.5 1 0.835786 1 1.25V12.75C1 13.1642 1.33579 13.5 1.75 13.5H10.25C10.6642 13.5 11 13.1642 11 12.75V6.5C11 3.18629 8.31371 0.5 5 0.5Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t<\/svg>\t\t\t\t\t\t\t\t\t\t\t<div class=\"pf-docs-item-title-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pf-docs-item-title\">ZipWP Cloud<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<!-- search loading skeleton -->\n\t\t\t\t<div id=\"search-loading\" class=\"pfd-search-loading pf-docs-hide\">\n\t\t\t\t\t\t\t<div class=\"pfd-skeleton-container\">\n\t\t\t<div class=\"pfd-skeleton-row\" style=\"width: 75%\"><\/div><div class=\"pfd-skeleton-row\" style=\"width: 95%\"><\/div><div class=\"pfd-skeleton-row\" style=\"width: 85%\"><\/div><div class=\"pfd-skeleton-row\" style=\"width: 60%\"><\/div><div class=\"pfd-skeleton-row\" style=\"width: 80%\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<!-- append searched results -->\n\t\t\t\t<ul itemprop=\"target\" id=\"result-list\" class=\"pf-docs-result-list\"><\/ul>\n\t\t\t\t<!-- append html input results -->\n\n\t\t\t\t\t\t\t\t\t<div class=\"support-link\">\n\t\t\t\t\t\t\t\t<div class=\"pfd-redirect-cta-wrap\">\n\t\t\t<div class=\"pfd-redirect-cta-message\">\n\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\"><g clip-path=\"url(#clip0_2917_15208)\"><path d=\"M8.5026 14.7484C12.1845 14.7484 15.1693 11.7636 15.1693 8.08171C15.1693 4.39981 12.1845 1.41504 8.5026 1.41504C4.82071 1.41504 1.83594 4.39981 1.83594 8.08171C1.83594 11.7636 4.82071 14.7484 8.5026 14.7484Z\" stroke=\"#09090B\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><path d=\"M3.78906 3.36914L6.61573 6.19581\" stroke=\"#09090B\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><path d=\"M10.3828 6.19581L13.2095 3.36914\" stroke=\"#09090B\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><path d=\"M10.3828 9.96875L13.2095 12.7954\" stroke=\"#09090B\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><path d=\"M6.61573 9.96875L3.78906 12.7954\" stroke=\"#09090B\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><path d=\"M8.5026 10.7484C9.97536 10.7484 11.1693 9.55447 11.1693 8.08171C11.1693 6.60895 9.97536 5.41504 8.5026 5.41504C7.02984 5.41504 5.83594 6.60895 5.83594 8.08171C5.83594 9.55447 7.02984 10.7484 8.5026 10.7484Z\" stroke=\"#09090B\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/g><defs><clipPath id=\"clip0_2917_15208\"><rect width=\"16\" height=\"16\" fill=\"white\" transform=\"translate(0.5 0.0820312)\"\/><\/clipPath><\/defs><\/svg>\t\t\t\tDid not find a solution? Please contact our support\t\t\t\t<span class=\"pfd-redirect-cta-button\">\n\t\t\t\t\t<a class=\"pfd-redirect-cta-link\" href=\"\/support\/open-a-ticket\/\" target=\"_blank\" data-doc-id = \" 346\"> Support<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p> [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_eb_attr":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-346","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"aadityas","author_link":"https:\/\/zipwp.com\/author\/aadityas\/"},"uagb_comment_info":0,"uagb_excerpt":"[&hellip;]","_links":{"self":[{"href":"https:\/\/zipwp.com\/wp-json\/wp\/v2\/pages\/346","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zipwp.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zipwp.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zipwp.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/zipwp.com\/wp-json\/wp\/v2\/comments?post=346"}],"version-history":[{"count":32,"href":"https:\/\/zipwp.com\/wp-json\/wp\/v2\/pages\/346\/revisions"}],"predecessor-version":[{"id":25080,"href":"https:\/\/zipwp.com\/wp-json\/wp\/v2\/pages\/346\/revisions\/25080"}],"wp:attachment":[{"href":"https:\/\/zipwp.com\/wp-json\/wp\/v2\/media?parent=346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}