- \n
- You\u2019re within 7 days of your first purchase.<\/li>\n\n\n\n
- If you reached out to us and the issue couldn\u2019t be resolved in a timely manner, you’re eligible for a refund.<\/li>\n<\/ul>\n\n\n\n
When You\u2019re Not Eligible for a Refund<\/h4>\n\n\n\n
- \n
- It\u2019s past the 7-day refund period<\/strong>: Refunds are strictly limited to the first 7 days after purchase.<\/li>\n\n\n\n
- You\u2019re requesting a refund for a subscription renewal<\/strong>: Renewals and repurchases are not covered under our refund policy.<\/li>\n\n\n\n
- You\u2019ve already exported or migrated a site<\/strong>: This indicates that the product has been used and its core value delivered.<\/li>\n\n\n\n
- You\u2019ve heavily used ZipWP features<\/strong>: If you\u2019ve created multiple sites or used most of your AI credits, we may not be able to process a refund.<\/li>\n\n\n\n
- You\u2019re unfamiliar with WordPress<\/strong>: We provide resources and support to help you get started, but refunds aren\u2019t granted for general confusion or learning curves.<\/li>\n\n\n\n
- You\u2019ve changed your mind or had different expectations<\/strong>: ZipWP includes a free plan so you can explore features before purchasing. Refunds are not issued for buyer\u2019s remorse or unmet expectations that weren\u2019t part of the described offering.<\/li>\n<\/ul>\n\n\n\n
How to Request a Refund<\/strong><\/h3>\n\n\n\n
Follow these simple steps to submit a refund request:<\/p>\n\n\n\n
- \n
- Navigate to the Plan and Billing section.<\/li>\n<\/ul>\n\n\n\n
![\"\"](\"https:\/\/zipwp.com\/wp-content\/uploads\/2025\/04\/image-1.png\")
<\/figure>\n\n\n\n<\/p>\n\n\n\n
- \n
- Click on “Change Plan” button.<\/li>\n<\/ul>\n\n\n\n
![\"\"](\"https:\/\/zipwp.com\/wp-content\/uploads\/2025\/04\/image-2.png\")
<\/figure>\n\n\n\n<\/p>\n\n\n\n
- \n
- Find the order for which you\u2019d like to request a refund.<\/li>\n<\/ul>\n\n\n\n
![\"\"](\"https:\/\/zipwp.com\/wp-content\/uploads\/2025\/04\/image-6.png\")
<\/figure>\n\n\n\n- \n
- If you\u2019re within the 3-day refund period, you\u2019ll see a Request Refund button\u2014click it.<\/li>\n<\/ul>\n\n\n\n
![\"\"](\"https:\/\/zipwp.com\/wp-content\/uploads\/2025\/04\/Screenshot-2025-04-01-at-7.27.30\u202fPM.png\" "\\"Screenshot")
<\/figure><\/div>\n\n\n\n- \n
- Fill out the refund request form, including your feedback and submit the form.<\/li>\n<\/ul>\n\n\n\n
![\"\"](\"https:\/\/zipwp.com\/wp-content\/uploads\/2025\/04\/image-5.png\")
<\/figure>\n\n\n\nOnce submitted, our team will review your request and send you an email confirmation with the next steps in next 24-48 hours.<\/p>\n\n\n\n
- Fill out the refund request form, including your feedback and submit the form.<\/li>\n<\/ul>\n\n\n\n
- If you\u2019re within the 3-day refund period, you\u2019ll see a Request Refund button\u2014click it.<\/li>\n<\/ul>\n\n\n\n
- Find the order for which you\u2019d like to request a refund.<\/li>\n<\/ul>\n\n\n\n
- Click on “Change Plan” button.<\/li>\n<\/ul>\n\n\n\n
- You\u2019re requesting a refund for a subscription renewal<\/strong>: Renewals and repurchases are not covered under our refund policy.<\/li>\n\n\n\n
- It\u2019s past the 7-day refund period<\/strong>: Refunds are strictly limited to the first 7 days after purchase.<\/li>\n\n\n\n